Xero-first · built for Australian B2B
Your invoices are overdue.
Someone should be chasing.
Duewick is that someone. An accounts receivable team that takes your overdue invoices off your desk, works every debtor until the money is in the bank, and comes back to you only when a decision is genuinely yours to make.
Free to see the plan. No card until you have one worth acting on.
You hire it once. Then it works.
- 01
Connect Xero
Read-only. It works out who owes what, since when, and which accounts have stopped moving on their own.
- 02
Agree the mandate
You decide what it may offer, when it has to stop, and which customers it must never approach. It does not go past that line.
- 03
It takes over the chasing
It works each debtor, handles what comes back, and changes its approach when the current one stops producing payments.
- 04
The cash lands
A case closes when Xero shows the payment — not when someone says it is on the way.
Automated reminders stop working the moment someone replies
That is where the actual work starts, and where a schedule has nothing left to give. Six things Duewick does that a sequence cannot.
It acts on the reply
A reminder sequence sends message three whether or not you answered message two. Duewick works out what came back — a commitment, a query, a dispute, the wrong person — and takes a different route for each.
It holds people to what they said
A commitment becomes an amount and a date. When that date arrives it checks Xero, and if the money is not there, the next message already knows who promised what.
It remembers how each debtor behaves
Who pays after one nudge, who always needs a PO number, who went quiet last quarter. Each approach is informed by the last one instead of starting from zero.
One conversation per debtor
Five overdue invoices with the same customer is one thread, not five separate chases arriving the same morning from the same sender.
It takes itself off the case
A payment, a dispute, an identity that does not add up, or anything outside your mandate pulls the case out of the queue before the next message goes.
It only counts money that arrived
Commitments, credit notes, write-offs and reversals are tracked apart from cash. A balance reaching zero is not a recovery until the payment is recorded.
What it will not do
Collections goes wrong when software oversteps. These limits are built into the product, not left to the model’s judgement.
- Decide who is right in a dispute. It freezes the case and brings it to you.
- Agree a discount or a payment plan outside the mandate you set.
- Threaten legal action. Escalation goes to a legal partner you choose and engage yourself.
- Treat a commitment, a credit note or a write-off as cash recovered.
- Keep working a case after the money lands, or approach anyone you have paused.
A salary, not a commission
A collections agency takes a cut of everything it brings in, and hands your customer relationships to a stranger. Duewick is a flat monthly fee, the work stays inside your business, and every dollar recovered is yours.